Shipping policy

Shipping Policy

Processing time

All orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after [2 PM EST] or on weekends will be processed the next business day.

Delivery time

Once dispatched, orders typically arrive within 7–14 business days. Total time from order to delivery is usually 8–14 business days.

Delivery times are estimates and may be affected by carrier delays, customs, weather or peak seasons such as holidays.

Shipping costs

Free shipping on orders over $50.  Shipping costs are shown at checkout before you pay.

Where we ship

We currently ship to United States . If your country isn’t available at checkout, we can’t ship there yet.

Order tracking

You’ll receive a confirmation email with a tracking number once your order ships. Tracking may take 2–3 business days to update after dispatch.

Multiple packages

Items in your order may ship from different warehouses and arrive in separate packages. Each package will have its own tracking number.

Customs and duties

International orders may be subject to import duties or taxes charged by your country. These fees are the customer’s responsibility and are not included in our prices.

Lost or delayed orders

If your order hasn’t arrived within [20] business days of dispatch, contact us at [email] with your order number and we’ll investigate with the carrier. If a package is confirmed lost, we’ll send a replacement or issue a full refund.

Incorrect address

Please double-check your shipping address at checkout. We’re not responsible for orders delivered to an incorrect address provided by the customer. Contact us within [12] hours of ordering if you need to update it.

Contact us

Questions about your order? Email us at nouricompanyinfo@gmail.com and we’ll respond within [24–48] hours.