Shipping Policy

Where we ship

We currently ship to addresses in the United States.

Processing time

Orders are processed and shipped within 1–3 business days (Monday to Friday, excluding US public holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time

Most orders arrive within 2–14 days of being placed. Delivery times are estimates and can be affected by carrier delays, weather or busy periods such as holidays.

Shipping costs

Shipping costs, including any free shipping offers, are shown at checkout before you pay.

Order tracking

You'll get an email with a tracking number once your order ships. Tracking can take 2–3 business days to update after dispatch. You can also check your order on our Track Your Order page.

Multiple packages

Items in the same order may ship from different warehouses and arrive in separate packages, each with its own tracking number.

Lost or delayed orders

If your order hasn't arrived within 20 business days of shipping, email us with your order number and we'll investigate with the carrier. If a package is confirmed lost, we'll send a replacement or give you a full refund.

Address changes

Please double-check your shipping address at checkout. If you need to change it, contact us within 12 hours of placing your order. We can't be responsible for orders delivered to an incorrect address entered at checkout.

Contact

Questions about your order? Email nouricompanyinfo@icloud.com. We reply within 24–48 hours, Monday to Friday.