Return Policy

30-day returns

You can return unopened, unused items in their original packaging within 30 days of delivery.

For hygiene and safety reasons, opened hair, scalp and skin care products and opened food or drink products (including coffee) can't be returned unless they arrived damaged, defective or not as described.

How to start a return

Email us at nouricompanyinfo@icloud.com with your order number and the item you'd like to return. We reply within 24–48 hours, Monday to Friday, with return instructions. Please contact us before sending anything back, as returns sent without instructions can't be processed.

For change-of-mind returns, you're responsible for return shipping costs.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or wrong, email us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or give you a full refund, at no cost to you.

Refunds

We'll email you once we've received and inspected your return and let you know whether the refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show it.

Exchanges

The quickest way to get a different item is to return the original item and place a new order. Contact us if you have any questions.

Cancellations

To cancel or change an order, contact us within 12 hours of placing it. Once an order has shipped, it can't be cancelled, but unopened items can be returned under this policy.

This policy doesn't limit any rights you have under applicable consumer protection laws.

Contact

Questions about a return or refund? Email nouricompanyinfo@icloud.com.